Your refund will either be credited to the original purchaser’s credit card or .Cent account and will exclude shipping costs (with the exception of faulty items) which we deduct to cover the cost of our collection service.
If your order has been sent to a destination within the EU, all VAT will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through .Cent. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be submitted to the same customs procedures, therefore applicable for duty and tax again.
Please email firstname.lastname@example.org if you could like to return an item you have purchased from the .Cent Shop.